Patient Bill of Rights

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A STEP AHEAD PROSTHETICS & ORTHOTICS PATIENT/CLIENT BILL OF RIGHTS

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As an individual receiving orthotic and prosthetic services from our Company, let it be known and understood that you have the following rights:

  1. To select those who provide you orthotic and prosthetic services.
  2. To receive the appropriate or prescribed service in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual preference, or physical or mental handicap.
  3. To be dealt with and treated with friendliness, courtesy and respect by each and every individual representing our Company who provides treatment or services for you, and be free from neglect or abuse, be it physical or mental.
  4. To assist in the development and planning of your health care program that is designed to satisfy, as best as possible, your current needs.
  5. To be provided with adequate information from which you can give your informed consent for the commencement of service, the continuation of service, the transfer of service to another health care provider, or the termination of service.
  6. To express concerns or grievances or recommend modifications to your service without fear of discrimination or reprisal.
  7. To request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, or risks of treatment.
  8. To receive treatment and services within the scope of your health care plan, promptly and professionally, while being fully informed as to our company’s policies, procedures, and charges.
  9. To refuse treatment, within the boundaries set by law, and receive professional information relative to the ramifications or consequences that will or may result due to such refusal.
  10. To request and receive data regarding treatment or services or costs thereof privately and with confidentiality.
  11. To request and receive the opportunity to examine or review your medical records.

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Here's the easiest way to really know what's like being part of our Ecosystem of Support: get in touch, make an appointment and come meet us. Be it in New York, Boston or Israel, we'll be glad to receive you and take you around. You'll meet the people, tour the place, and see the world's best prosthetic technology firsthand!

Ask Our Experts a Question!

If you have a specific question about your current prosthetic device, even if it wasn't made by us, you should feel free to get in touch. We might be able to guide you towards finding the answers you've been looking for. If you're not a patient yet, email would be the best way to go.

If you are already an A Step Ahead patient, just pick up the phone and call us!