Q: What would you say sets A Step Ahead Prosthetics apart?
A: A Step Ahead was built from the ground up with one goal: allowing amputees to live life without limitations. Whether it’s fully investing in cutting-edge technology, spending the extra time understanding one’s real needs or advocating for our patient’s right to a full life, our approach is not always the most straight forward, but the results are clearly apparent in the life of our patients. We position ourselves as an “ecosystem of support.”
Q: Did you say “an ecosystem of support”? Interesting.
A: Yes. Through many years of listening and observing, seeing our patients grow, age and develop, we’ve learned that it’s not just about the latest technology; in fact, it’s about transcending all that. When you find the perfect balance between the device and a person’s capabilities, the technology becomes transparent. However, to accomplish that we needed to put in place a complete infrastructure around each one of our patients. From one-on-one consultations to a deep understanding of the healthcare system to finding the very best fit, A Step Ahead became just that, an ecosystem.
Q: Why are prosthetics so expensive?
A: They're not cheap, true. Our industry is constantly pushing forward to discover new possibilities, and like with any other high-tech equipment, the up-front costs and risks are high. When you stop to think about the impact of a missing limb in a person’s life you realize that gaining mobility and access is priceless. Fortunately, the capability to make ‘parts’ to amend and even enhance anatomical ability is a reality. Breaking new barriers is a costly process and companies invest large sums and massive brain power into solving certain challenges. Our job is to do whatever we can to increase the chances of a patient gaining access to the very best, and I’m proud to say our Insurance Department has been quite successful at that.
Q: At the end of the day, what really matters?
A: Our motto is “Live Life Without Limitations! “ and we believe that every amputee deserves the latest technology, without reservations. If going up the stairs carrying a basket of laundry is as important to you as finishing a marathon, so be it. When I started this I thought the reward would be to become one of the world’s top facilities, but I was wrong. Running the risk of sounding really cheesy, I must confess the real reward is seeing that big smile on somebody’s face at the moment they realize they’re about to regain control over their mobility. That’s when we know all the effort we put in has paid off.